Frequently Asked Questions
Support and guidance for your BetterHealth journey.
1. Data Privacy & Security
How is my health data protected?
BetterHealth prioritizes privacy. Your data is encrypted in transit and stored securely. You stay in full control and can export or delete your data anytime. Runar Health does not sell or share your data for advertising.
Do I need to share data to use the app?
No. The free demo requires no data collection and lets you explore the dashboard and features. Subscribing enables tracking, but you choose what to enter and connect.
2. Results & Interpretation
How accurate are the insights and recommendations?
BetterHealth analyzes your inputs and supported data to identify general wellness trends. Insights are informational only and not medical advice. Accuracy depends on the quality and consistency of your data.
What if the recommendations don’t feel right for me?
The AI Coach adapts based on your feedback. You can adjust, ignore, or refine goals anytime to better fit your lifestyle and preferences.
3. Integration & Sharing
What devices and platforms does BetterHealth work with?
BetterHealth supports iOS and Android devices. It does not currently offer direct syncing with Apple Health or Google Fit, but allows manual data entry.
Can I share my data with my doctor or others?
Yes. You can export your data for personal use or to share with a healthcare professional. Sharing is optional and fully controlled by you.
4. Cost & Membership
What does the free demo include?
The free demo lets you explore core features with no data collection so you can evaluate the app.
What do I get when I subscribe?
A subscription unlocks tracking, the AI Coach, personalized insights, custom stacks, and the tools panel.
Can I cancel anytime?
Yes. Cancel anytime and keep access until the end of your billing period.
5. Medical Scope
Is BetterHealth a medical device?
No. BetterHealth is a wellness app and does not diagnose, treat, cure, or prevent medical conditions.
Should I follow the AI Coach instead of a doctor?
No. The AI Coach provides general guidance only. Always consult a qualified healthcare professional for medical concerns.