Frequently Asked Questions
Clear answers about your information, insights, membership, and BetterHealth experience.
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Data Privacy & Security
How information is handled and how to manage your data.
How is my health data protected?
Runar Health uses technical and organizational safeguards to help protect information. The Privacy Policy explains that information is encrypted in transit and that local data stored on your device is protected by your device’s native security architecture.
To generate AI-powered health insights, limited health data may be transmitted to a third-party API. Direct identifiers are removed before transmission where possible, and the data shared is limited to what is needed to generate those insights. Please review the Privacy Policy before entering personal health information.
Can I use the demo without entering personal health data?
Yes. The free demo lets you explore the sample dashboard and features without entering personal health data. You decide what information to add when you begin using tracking tools.
Can I request deletion of my data?
Yes. The current Privacy Policy says you may request deletion of stored data associated with your session by contacting runarhealth@gmail.com. Please use that email for deletion requests rather than assuming deletion occurs automatically from within the app.
Results & Interpretation
Understand what insights can—and cannot—tell you.
How accurate are the insights and recommendations?
BetterHealth analyzes the information you provide to highlight general wellness trends, patterns, and areas you may wish to explore. Results depend on the accuracy, completeness, timing, and consistency of your inputs. Scores and insights are informational, not a diagnosis or a guarantee of future health outcomes.
What if a recommendation does not feel right for me?
You can refine your goals, provide feedback, or choose not to follow a suggestion. Recommendations may not fit every person or situation. For questions involving symptoms, medications, supplements, or treatment, discuss the decision with a qualified healthcare professional.
Integrations & Sharing
Device access, supported syncing, and sharing reports.
What devices and platforms does BetterHealth support?
BetterHealth is designed to be accessed through supported modern browsers on desktop and mobile devices, including iOS and Android. Direct syncing with Apple Health or Google Fit is not currently available; use the data-entry and import options shown in the app.
Can I share my data or reports with my healthcare professional?
You can export available summaries or reports for personal use and to support a conversation with a healthcare professional. Sharing is optional. Check the current options in the app, and review the contents of an export before sending it to someone else.
Cost & Membership
Compare the demo, membership features, and billing options.
What does the free demo include?
The free demo lets you explore the sample dashboard and core experience without entering personal health information. It is designed to help you evaluate the platform before subscribing.
What is included in Standard and Pro?
Standard includes core tracking and essential insights, such as daily goals and logs, tracking, trends, Custom Stacks, Clinical Reports, Analytics, and Clara where available in your account.
Pro (Advanced AI) includes Standard tools plus expanded AI features, such as advanced insights and coaching, Personalized Insights, Health Coverage Radar, and Risk Assessment, as shown in the current plan details.
Feature availability can change. Please check the How It Works & Pricing page for the current plan comparison.
What are the current membership prices?
| Plan | Monthly billing | Annual billing |
|---|---|---|
| Standard | $7.99 / month | $60 / year |
| Pro Advanced AI | $15.99 / month | $110 / year |
Annual plans are billed as one yearly payment. The monthly equivalents are $5.00 for Standard and about $9.17 for Pro. Confirm the selected plan and billing period on the pricing page before checkout.
Can I cancel my membership?
The stated membership terms allow cancellation. Access generally continues through the end of the paid billing period; review the terms shown when subscribing and in your account for the rules that apply to your plan.
Medical Scope
Important boundaries for health information and AI-generated guidance.
Is BetterHealth a medical device or a substitute for medical care?
No. BetterHealth is a wellness and health-information platform designed to help users organize, understand, and track personal health information. It does not provide medical care and is not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition. Its information, scores, insights, and recommendations are for informational and educational purposes only.
Should I follow the AI Coach instead of a doctor?
No. The AI Coach provides general wellness information and is not a substitute for medical advice, diagnosis, or treatment. Consult a qualified healthcare professional about symptoms, medications, supplements, treatments, or other medical decisions.
BetterHealth is not intended for emergencies. If you believe you are experiencing a medical emergency, seek immediate medical attention or contact emergency services.
BetterHealth provides educational health information and wellness insights only. It is not intended to diagnose, treat, cure, monitor, or prevent disease. Consult a qualified healthcare professional for medical advice and decisions.
Still have a question?
Contact Runar Health for help with access, membership, or using BetterHealth.